Disclaimer: These statements have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before using any Nutra product, especially if you are pregnant, nursing, have a medical condition, or are taking medications.
Shipping & Refund Policy
Effective Date: March 26, 2025
Shipping Policy
At TalkToThyHealth.com, we strive to provide a seamless shopping experience, including efficient and reliable shipping. Please read our shipping policy carefully to understand how your order will be processed and delivered.
- Shipping Locations
We currently ship within the United States only. At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.
- Processing Times
- Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
- Shipping Notifications: Once your order is processed, you will receive a confirmation email with tracking details.
- Shipping Methods and Delivery Times
We partner with trusted carriers to ensure your order is delivered promptly. Delivery times depend on your location and the shipping method selected at checkout:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather or carrier delays.
- Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and the destination address.
- Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.
- Delivery Issues
If you experience any issues with your delivery, please contact us at [email protected] within 7 days of the expected delivery date. We will work with you and the carrier to resolve the issue as quickly as possible.
- Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply.
- Damaged or Missing Items
In the unlikely event that your order arrives damaged or with missing items:
- Contact us within 7 days of delivery at [email protected].
- Provide photos of the damaged package and items, if applicable.
- We will work with you to provide a resolution, which may include replacement or refund.
- Changes to the Shipping Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically for updates.
Return and Refund Policy
At TalkToThyHealth.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for details on how to initiate a return or request a refund.
Opened products are eligible for return.
- Eligibility for Returns
We accept returns for products that meet the following conditions:
- The product is in its original packaging.
- The return request is made within 30 days of the delivery date.
- The product was purchased directly from TalkToThyHealth.com.
Note: Products purchased through third-party retailers must be returned to the original place of purchase and are subject to the retailer’s policies.
- Non-Returnable Items
The following items are not eligible for return:
- Products purchased more than 30 days ago
- Digital or downloadable products
- Items marked as “final sale”
- Return Process
- Contact us at [email protected] with:
- Your order number
- Reason for return
- Whether the product is opened or unopened
- Our team will issue an RMA number (Return Merchandise Authorization), which must be included with your return.
- Carefully package your item(s), including:
- The product(s)
- A copy of your invoice or order confirmation
- The provided RMA number
- Ship the return to the following address:
- Talktothyhealth Returns
- Palm Pixels LLC, 3025 Whitten Rd Lakeland, FL 33811
- Include the RMA number clearly on the package or shipping label.
- Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days.
Important Notes:
- Returns without an RMA may be delayed or refused.
- Customer is responsible for return shipping unless the return is due to a damaged or incorrect item.
- We reserve the right to deny returns that do not meet our policy criteria.
- Please add billing terms on T&Cs page and checkout page to specify whether this is a one-time sale or subscription purchase:
- Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Refunds will be processed as follows:
- Approved returns will be refunded to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
- If the returned product does not meet the eligibility criteria, we will notify you, and no refund will be issued.
- Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery at [email protected].
- Provide photos of the damaged or defective item and its packaging.
- We will work with you to provide a resolution, which may include a replacement, refund, or store credit.
- Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product.
- Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check with your bank or credit card company as processing times may vary.
- Contact us at [email protected] if you still have not received your refund after 10 business days.
- Changes to the Policy
We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically for updates.
- Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us:
- Email: [email protected]
- Phone: +16199843828
- Address: 3025 Whitten Rd Lakeland, FL 33811
3rd party fulfillment services provided by SaveRack LLC at 3025 Whitten Rd Lakeland, FL 33811
Thank you for choosing TalkToThyHealth.com. We value your trust and are committed to providing a positive shopping experience.
